Quebrando as bareirras:Uma análise da acessibilidade comunicacional no atendimento da pessoa surda no aeroporto intercional Eduardo Gomes

Abstract

This research seeks to analyze the form of communication accessible to deaf people as tourists using the Eduardo Gomes International Airport in the city of Manaus - Amazonas, with the intention of promoting the insertion of the deaf person's perspective and their communication accessibility needs together with the perspective of the deaf employee. airport as being the provider of this service to any person without distinction. Its objective is to analyze communication accessibility at Eduardo Gomes International Airport to assist deaf people. The methodology used was bibliographical and field research through an online questionnaire using survey monkey, with the snowball technique for the two study audiences, the deaf and the airport employee, and as a result the affirmation of the existing barrier in communication was obtained. of the deaf and the lack of adaptation to the Accessibility and Libras Law and suggested proposals to improve accessibility for the deaf, such as subtitles for oral communications both at the airport and on the aircraft and encouraging learning of Libras.