Proposta de padronização de procedimentos no setor de protocolo do Tribunal de Justiça do Amazonas

Abstract

This article aims to present a registration model for processes originating in the Protocol sector of the Court of Justice of the State of Amazonas, which currently presents problems linked to the registration procedure, as well as the excess rework that occurs in this activity. routine work. The central objective of this work was to explain the most common lapses that occur during the registration procedure of an administrative process, and to suggest what measures can be taken according to the situations witnessed in order to bring about an improvement in the efficiency of the sector, such as the reduction of excellent work. The article seeks to present the importance of quality in the service provided within the justice body, what measures must be taken so that such service occurs efficiently so that there is greater procedural speed and satisfaction of the common public. The methodology used in this article was field research, bibliographical, documentary and descriptive. Finally, we sought to maximize the final results, respecting the quality principles studied throughout the course, thus making better use of the work of each collaborator from the protocol sector of the Court of Justice of Amazonas, demonstrating the importance for the body of reducing registration bottlenecks, aiming for a better future for the institution.